myPACS Veterinary
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Frequently Asked Questions

Please ask us if your question isn't covered here

In the cloud.

We store the original uploaded image in a data center in Tuusula Finland.
This image is converted into a DICOM formatted image, if needed, and also stored in Tuusula.
The DICOM image is then uploaded into Google's data center in Sydney Australia.
Australia is used because it is geographically close to the majority of customers, so myPACS is fast.
Tuusula was chosen because it is naturally cold, a long way from Sydney and powered by 100% renewable electricity, making it a very ecologically friendly place to run servers.

You images are stored redundantly in multiple physical locations. You will not lose any data due to machine failure when using myPACS.

No, you are charged a fixed monthly fee. The monthly fee includes storage for more images than any Practice will use. Please see our pricing page.

The data is stored for as long as you maintain your myPACS account.

Nothing. There can be no data loss with our system. You images aren't stored on a local computer that needs to be restored.

All data / images are stored in the cloud and can be accessed from anywhere in the world. All you need is an internet connection and a browser.

Yes, we convert any files that you upload and we recognise into DICOM format. For example, we will convert jpeg or png files. If we don't recognise the file type we will attempt to convert it, and if that fails we will warn you. Please contact us if there is a format you want that we don't support and we will try and support it.

No we do not compress the images with lossy algorithms, no fidelity is lost from your original image

No. Email and ticket support is provided, with a turnaround time of 24 hours. If you require more support please contact us and we can see what we can offer you.

None, this is a 100% cloud based solution. All you require is a good Internet connection and modern Internet Browser.